Returns & Exchanges

 

We will gladly refund or exchange any item(s) you are not completely happy with when you return it to us in a sellable condition; unworn with all tags attached within 7 days of receiving date. 

All items are throughly checked for quality prior to shipping.

Please make sure to take care when first trying on your items at home to avoid any damage or make-up marks etc. Do not remove any tags until you are 100% satisfied that you will keep the item(s). Item(s) that are returned with the tags removed will be considered worn and will not be accepted.

Please read all care instructions provided on the tags of the items, we can not accept returns if care instructions have not been followed.

We do not refund the cost of shipping, only cost of item. Shipping costs are only refunded if you received faulty items.

For an exchange or refund – email shop@rikastudios.com to notify us of your return. NO CASH REFUND ON SALE ITEMS – EXCHANGE OR STORE CREDIT WILL BE GIVEN ON R+ OUTNET ITEMS ONLY, WITH SUBJECT TO AVAILABILITY.

When requesting a refund please make sure to fill out the ‘Returns Form’ indicating for a refund and briefly state reason for the return. All refunds are subject to our discretion. All items for exchange are subject to availability. Please make sure to fill out and include the ‘Returns Form’ and clearly indicate (item, size and color) you wish to exchange your item for.

Download Returns Form Here

If you return an item and do not want an exchange, you will be issued R+ OUTNET store credit. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to shop@rikastudios.com. Same return/exchange policies apply to gift recipients who would like to return the R+ OUTNET items for store credit or an exchange. Please allow 5 to 7 business days for us to receive and process your return or exchange.

If the item you wish to exchange for is unavailable we will contact you via email with an alternative solution, if we do not get a response back within 48 hours we will issue a refund, subject to conditions or issue a voucher for full amount (excluding original shipping costs).

All returns must be made by post. We will not accept returns in our Boutique.

Shipping of a return for a refund or exchange will be at your cost.

We do not accept liability for lost packages sent to us by you. For security we recommend that you use track and trace.

Exchange requests must be made within 7 days of the order receipt for items.

Specify the exchange item and the new color / size or and style on the return/exchange mail shop@rikastudios.com. Include the request in your return package. Simply ship it back to us and we’ll send your new item, shipping charges will apply.

If you are exchanging an item due to a mistake made by R+ OUTNET or because of quality issues, we will pay the shipping cost to send a replacement item to you.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

If you have any questions or concerns, please e-mail us at: shop@rikastudios.com

 

Order Cancellations

In addition to our returns policy, under the Distance Selling Regulations ACT you can cancel your order at any time before the expiry of a period of 7 days beginning the day following receipt of your order.

Please note that if you wish to cancel your order after it has been dispatched from our warehouse we are unable to interrupt the delivery and as such when the package arrives you have the seven (7) to have the package returned and get a refund.

We will issue a full refund excluding shipping costs (if package has been shipped) including shipping costs in package was not dispatched. Orders that were canceled after they have left our warehouse can not be opened upon delivery. If the items are removed from the original wrapping it will void the cancellation and as such are subject to our returns policy.

 

Other

We do not cover the cost of individual countries import sales taxes and it is not included in your shipping costs.

ALL SALE ITEMS ARE CONSIDERED FINAL, RIKA DO NOT OFFER REFUND AND/OR ORDER CANCELATIONS CAN BE MADE WITHIN 7 DAYS OF ONLINE PURCHASE. ITEMS MUST BE RETURNED TO US, UNOPENED WITHIN 7 DAYS AFTER RECEIVING.